Privacy Policy
At Shieldbyte Infosec, we value a culture of collaboration and service. We’re passionate about serving our clients to the fullest, while continuously growing, learning, and innovating.
At Shieldbyte Infosec, we value a culture of collaboration and service. We’re passionate about serving our clients to the fullest, while continuously growing, learning, and innovating.
Privacy Policy
Effective date : 1st December 2022
Shieldbyte Academy Learning Management System (“ Shieldbyte Academy LMS”, “We”, “Us”, “Our”) is committed to protecting and respecting Your Privacy. This policy outlines how we collect, use, maintain, disclose and otherwise processes Personal Information collected from our clients and website visitors (“Users”).
This Policy is only applicable to the information collected through this Website. Shieldbyte Academy LMS is the ‘Data Controller’ for the data which is collected through the website. Users who have signed up on the Website can access, use and manage the Content to be used by the User’s employees (“Participants”). With regards to the Participant data collected on the Platform Shieldbyte Academy LMS shall be the “Data Processor”.
This Policy is only applicable to the information collected through this Website. Shieldbyte Academy LMS is the ‘Data Controller’ for the data which is collected through the website. Users who have signed up on the Website can access, use and manage the Content to be used by the User’s employees (“Participants”). With regards to the Participant data collected on the Platform Shieldbyte Academy LMS shall be the “Data Processor”.
What Personal Information Do We Collect
- Contact information such as name, email id, contact information including but not limited to, the personal information that You input in the reach us/ request a demo/ subscribe us form.
- Profile information such as Your job title, organization name, official email address.
- Information submitted by You on our platform such as the description of Your requirement, any messages or comments through the forms or chatbot.
- Device information such as the device type, device operating system, ip address, access time.
- Information You submit to the customer support such as issue summary, contact information, any evidences to support the issue submitted.
- We do not collect or store any financial information through the website.
How do we Use Your Information
Personal Information is or may be used for the following purposes:
- To provide services and improve our website, services, features and content
- To manage your use of our website
- To understand your requirements and interests
- To fulfill your requests
- To personalize your experience
- To fulfil a customer support request
- To provide you with further information and offers including newsletters, marketing or promotional offers, from us
We adhere to this and do not use the data for other secondary purposes. The data collected from websites may be used for purposes of business development, enhancement of user experience, statistics and data analytics.
We do not sell, share, trade, rent, or otherwise disclose information to third parties. We do not disclose the Information without the explicit permission of the Client, except if required by law.
We do not capture, use or disclose sensitive personal information such as race, religion, political ideologies without Your explicit consent.
We also use information procured through technical means (such as through use of cookies) for the above mentioned purposes including but not limited to monitoring the use of our Website, for the Website’s administration, to enhance our Website’s functionality and user-friendliness, to derive useful data and information concerning the interests, characteristics and website use behavior.
Legal basis for Processing of Personal Information
The Personal Information is used to perform the services requested and fulfil the contractual and legal obligations with Clients and for our legitimate and business interests.
We may also take Your Consent for processing specific types of Data.
With Whom Do We Share the Personal Information
We do not sell, share, trade, rent or otherwise disclose the Personal Information to third parties except, the system integration for email and text communication by availing platform services.
Information Collected from Children
This website is for general audience and we do not knowingly collect information about children or render services to children under the age of thirteen(13). If you are under the age of thirteen (13), you shall not use or submit information to the website.
Data Retention and Disposal
The Information captured shall be retained for a period of seven (7) years based on our business requirement, post which the personal information held will be securely disposed off. The financial information stored, shall be retained for a period of three (3) years in case of prospective clients and up to seven (7) years in case of existing clients.
Incidentally, we may be required to store the personal data for a longer period of time. For instance, where the information is necessary for any legal proceedings involving You or where we are legally obliged to maintain the Information.
GDPR Rights
The General Data Protection Regulation (GDPR) is a European Union regulation on data protection and privacy in the European Union. As a data subject from the European Union, you are entitled to the following rights with regard to your personal data:
1. Right to Access
You have the right to request that we provide you with copies of your personal data which we hold on record. In certain circumstances, to the extent permitted by law, we may charge you a fee for this service.
2. Right to Rectification
You have the right to request rectification for any information which we have on record that you believe is inaccurate. You also have the right to request that we complete any information we have on record that you believe is incomplete.
3. Right to Erasure
Pursuant to certain conditions, You have the right to request that we erase your personal data.
4. Right to Restriction of Processing
Pursuant to certain conditions, You have the right to request that we restrict the processing of your personal data
5. Right to Data Portability
Pursuant to certain conditions, You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
6. Right to Object
Pursuant to certain conditions, You have the right to object to our processing of your personal data.
7. Right against Automated Decision Making
Pursuant to certain conditions, You have the right to not be subject to a decision based solely on automated processing. Processing is “automated” where it is carried out without human intervention and where it produces legal effects or significantly affects you.
If you want to exercise any of these rights mentioned above or if you have a query regarding the same kindly contact us on support@shieldbytelms.com. We try to acknowledge and respond to Subject access request within a period of thirty (30) days following such request. Upon request by the data subject to exercise any of the above-mentioned rights our data privacy team shall resolve / fulfill the request to its capacity accordingly.
We may refuse to comply with your request pursuant to certain exceptions. We will inform you of the reasons for refusal. We will not be able to fulfil the request, if we no longer have the Personal information with Us.
CCPA Rights - Right to know and right to non discrimination
The California Consumer Protection Act (CCPA), is a privacy legislation that protects and aims to safeguard the personal information of Californian Residents. As a Californian resident You are entitled to the following rights with regard to your personal data –
1. Right to Opt-out
You have the right to opt out, where an organization is selling your information to third parties. We do not sell Your information to third parties as of now, if there are any altercations to this practice we shall update this policy.
2. Right to Know
You have the right to know about the personal information a business collects about You and how it is used and shared. This policy provides the required information.
3. Right to Delete
Pursuant to certain exceptions, You may request that businesses delete personal information they collected from you and to tell their service providers to do the same.
4. Right To Non-Discrimination
Pursuant to certain exceptions, You have a right to non discrimination for exercising Your CCPA rights. Businesses cannot deny goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights under the CCPA.
If you want to exercise any of these rights mentioned above or if you have a query regarding the same kindly contact us on support@shieldbytelms.com. We try to acknowledge and respond to Subject access request within a period of forty-five (45) days following such request. Upon request by the data subject to exercise any of the above-mentioned rights our data privacy team shall resolve / fulfill the request to its capacity accordingly.
We may refuse to comply with your request pursuant to certain exceptions. We will inform you of the reasons for refusal. We will not be able to fulfil the request, if we no longer have the Personal information with Us.
Contact Us
If You have any queries, requests or complaints about this Privacy policy or our privacy practices, please contact us at: support@shieldbytelms.com
Modifications
We reserve a right to update this privacy policy. This Policy and our privacy practices are subject to periodic reviews and subsequent modifications, if required. We will notify You of any changes by posting the revised policy on the website and by changing the Effective date of this Policy. It is suggested that You periodically visit the Page to be acquainted with the current privacy practices.
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